Having trouble reserving books in our catalog since the update?

    Have you tried clearing your cache and browsing history? Sometimes with a web-based upgrade this can be an issue. Unfortunately this would get rid of stored information like usernames, but there’s a chance it could solve the problem.

    Clearing the cache and history varies by browser, but you can usually find it under the "Internet Options" of your browser. Click here for instructions for clearing your cache in three popular browsers.

    If this does not solve the problem click here to ask a librarian for help.


    Search the Catalog

    You can start a catalog search from The Library's website, or by entering a search term in the box on any page within the Catalog and My Account service.

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    Searches can include author, title, subject, or keyword -- or any combination of these elements. For example, you could type "Rowling wizards" and receive results for the Harry Potter series, using the last name of the author and a keyword found in the description of these materials. More precise search terms will lead to more refined results. For example, "Rowling Harry Potter Chamber of Secrets" will only pull results for that particular title. A general search for a keyword such as "family" may return many thousands of results.

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    Refine Your Search

    You can reduce the number of items that are returned in your search results based on several different fields. Click one or more options on the left side of your search results page to limit your results. Choices include options for availability, publication year, language, material format, and more.

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    If you decide you want to undo one of your choices,  click the blue (x) to the right of the selected option.

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    Advanced Search

    Anywhere you see the general search box, you will see a link to the advanced search. Advanced Search is similar limiting your search by one or various factors all at one time. For example, you may choose to do an advanced search if you are very specific about the item you are requesting, or if you believe one of your terms may return incorrect results. For example, if you wanted to see works by an author with the last name "Farmer," you may want to use an advanced search to weed out results for the keyword related to the occupation.

    advanced search

    You can choose to include or include materials based on their author, title, subject, keyword, format, library location, language or year. You can add multiple "and," "or" or "not" lines by clicking the buttons for those words.

     advanced search 2.1



    Request an Item

    Once you have found an item you want to borrow, you can have it reserved by requesting it in one of three spots.

    1. Click "Request it" on the search results page or the item's descriptive page. This will request the next available item be held for you.

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    2. "Add item to cart" and request the items that are in your cart. Your cart is a temporary holding place for items you want to review. You can request all items in your cart, or only the ones you select.

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    Add a Tag

    You can add a tag to any item in The Library's catalog. For example, if you are working on a project, you may decide to tag all of the relevant materials to that topic. Or, if you are interested in a hobby, you may want to tag items relevant to the hobby. This social function of the catalog helps you, and others, find materials. In essence, you are helping The Library by adding more keywords to our catalog of items. You can then search the catalog by these terms and refine your materials by tags.

    In order to tag an item, you must be on the detail page for that material. Scroll to where it says "Community Tags," enter your term in the box and click "Submit."


    Once you have submitted your tag, you and other people viewing the catalog will be able to see the tags and add other tags.


    To view all items Tagged with a specific term, click on ‘Community Tag’ after searching for that term

    NOTE: To remove the Tag, simply click on the small ‘x’ to the right of the Tag term—you must be logged into your Encore account to see or remove any of your ‘My Tags’



    My Reviews

    You will need to sign up for a free Goodreads account to use this service. Goodreads allows users to write book reviews, create lists, and other interactive features.

    1. Search the catalog for the item you would like to review.
    2. Click the title and scroll to the lower portion of the page. Click "Write a Review."
    3. Follow instructions on the Goodreads service. Click here for more information on Goodreads.
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    My Lists

    Create lists of books you want to read later, favorite materials, etc.

    1. Log in to your account.
    2. Search for the title(s) you want to add to your list.
    3. Click the "Add to Cart" for each item you want placed in your list.
      Note: You must add items to the cart before you can add them to a list.
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    4. When you are finished adding items to your cart, click the "My Cart" link at the top of the screen.
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    5. Select the items you want to save to your list. To select all items click on the "All" link. To select individual titles, click the box to the left of the title.
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    6. Click the "Save to List" link to create your list.
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    7. Enter a title for your list and a description. Click the "Create" button.
      Note: Clear contents from the cart.
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    8. Click the "My Account" link and then the "My List" link to view your lists.
    9. Click on the list you wish to review. From this screen you can export (email the list with or without citations), remove duplicate titles, move to another list, change the name of the list, or request the item.
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    Log Into Encore

    1. Click the "Login" link at the top or bottom of your screen.
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    2. Enter your library card barcode number and PIN.
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    Forgot My PIN?

    NOTE: You need to have a valid email address listed on your library account to use this feature. If you do not have a valid email listed on your account, please call your local library.

    1. Click the "Login" link at the top or bottom of your screen.
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    2. Click the "Forgot Your PIN" link at the bottom of the "Library Account Login" screen.
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    3. Enter your library barcode number and click the "Submit" button.
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    4. An email will be sent to the email address listed on your library account. Click the link provided in the email.
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    5. Enter your library barcode number and new PIN (must be 4 digits -- NO letters or special characters). Click "Submit."
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    My Account

    The "My Account" feature allows you to have more control over your library experience.

    After logging in, you will see your name at the top of the screen. If you have important messages about your account, there will be an exclamation point. Hover your mouse over the exclamation point to see those messages.
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    You can change the pickup location before a hold is filled and/or cancel a request. You can also freeze and unfreeze holds.

    NOTE: Items will remain frozen until you uncheck the box, or up to 255 days.
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    Note: Holds cannot be frozen if they can be filled by an item currently available for checkout at The Library. You can place an item in "My Lists" to have easy access to it for later review, or contact any Library location to have a staff member put a frozen hold on that item for you.

    Once an item is ready for pickup, your item's status will change to confirm the location and the date by which the item must be picked up. For example, the top two items in the image below are ready for pickup at Kline Library, while the third item is still in queue.


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    Fines and Fees

    All library fines will list the date the item was checked out, the date the item is due, and the date you returned the item to the library (the date the item was checked in).
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    Renewing Items

    You can renew items from your account. Log in to your account. You will see items that have already been renewed and any fees that have accrued. These items can also be sorted by due date.

    To renew an item(s)

    1. Click the box to the left of the title of the item you wish to renew.
    2. Click the "Renew Marked" or "Renew All" buttons to renew your items.
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    3. Select "Yes" or "No."
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    4. You will see the date the item is now due and the number of times the item can be renewed.

    Note: Most items can be renewed up to 5 times as long as no one else is requesting the item.


    Modify Personal Information

    1. Click "Modify Personal Information" and enter updated contact information.
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    2. Click "Submit."
    3. Click "Close Window."
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    Modify PIN

    1. Click "Modify PIN."
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    2. Enter your current 4-digit PIN.
    3. Enter your new 4-digit PIN.
    4. Click "Submit."


    Reading History

    "Reading History" maintains a chronological list of items checked out on your library account.

    1. Click the "Opt In" button to turn on this feature.
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    2. You can turn off this feature at any time by clicking the "Opt Out" button.
    3. You may delete titles from your reading history by clicking the "Reading History" link and then "Delete."


    Additional Information on "My Account"

    ** If you owe $10 or more in library fines and fees, you will not have access to perform a lot of these functions such as placing holds or renewing materials. Basically, "My Account" is frozen **


    Text Message Notifications

    The ability to receive text message account notifications is now available. Those who choose to opt into this service must agree to the terms and conditions and will receive both text messages and one other form of notification of your choice. There is no option to receive only text messages.  You will receive text messages to let you know when items you requested come in, when items on your account are due soon, and when items on your account are overdue.

    Here are the steps to opt-in to our text-message program:

    1. Log into your My Account in Encore.
    2. Click on Modify Personal Information.
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    3. Enter the cell phone number that messages will be sent to, even if it is the same as the telephone number listed.
    4. Read Terms & Conditions and then click on the "Opt In" box if the Terms & Conditions are acceptable. NOTE: Pricing: Message data rates may apply.
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    5. You will need to select primary source to receive notices (Text messages is a secondary method, but sent within minutes of the notice being generated)
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    6. Click Submit
    7. If the process was successful, you will see the following message:
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    8. Text message ability will be pending until the final connection is made. You will receive a text message at the cell phone number you have provided. That message will say something like "Reply YES to subscribe to SMS Library Alerts (unlimited msgs). Terms and conditions link. Text HELP 4 help or STOP 2 stop. Msg & data rates may apply."   Reply YES to that text message to begin receiving alerts.

    Opt In/Opt-Out info:

    You may opt out at any time by following the directions listed in the Texting Terms & Conditions agreement.

    To opt out from the Dauphin County Library System Alerts, send a text message with the word STOP, STOP ALL, END, QUIT, CANCEL or UNSUBSCRIBE to 82453 or 35143 from your mobile phone and we will unsubscribe you from our service. You will not receive any additional text messages via your mobile phone.

    You may also opt out by logging into your patron record and updating your patron record.


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