Dauphin County Library System: Open for Discovery!
  • Frequently Asked Questions

    Why can’t I log into my account?

    • Make sure that you are entering in all 14 digits of your library barcode with no spaces.
    • Confirm that you are using your correct PIN. This is the 4-digit number you chose when you registered for a library card. If you do not know your PIN please read the “How do I find out my PIN?” section below.
    • Make sure you are using your active library card, and not one that you have previously reported as lost or stolen. These cards have been deactivated and are not valid library cards.

    If you are still unable to log into your account, report the problem to us using our online web form.

    How do I find out my PIN?

    You can retrieve your PIN three ways:

    • Online: How to set up text messaging
    • By Phone: Call one of our eight libraries and have your library card ready. A staff member will look up your account and ask you three security questions to verify your identity. They will then ask you to provide a new four-digit number. PINs are encrypted so staff is unable to tell you the current PIN associated with your account.
    • In Person: Bring your library card or photo identification to your local library and a staff member will be happy to assist you.

    *To protect your account and personal privacy, only the library cardholder can retrieve their PIN, or in the case of a juvenile, the parent/guardian that signed for the juvenile library card.

    My personal information has changed. How do I update my account?

    Modify Personal Information

    • Call one of our eight libraries and have your library card ready. A staff member will look up your account and ask you three security questions to verify your identity.
    • Visit us at any one of our library locations. Please bring your library card or photo identification and a staff member will be happy to update your account information.
    • Online: Modify personal information

    If your name has recently changed, please visit your local library location with photo identification that verifies your new name. You will need to fill out a new library card registration to update your account.

    How Do I Change My Notifications

    We use three ways to notify you about changes to your account, overdue materials and items you have on hold: email, phone or mail. If you would like to change your current notification method:

    • Call one of our eight libraries and have your library card ready. A staff member will look up your account and ask you three security questions to verify your identity.
    • Visit us at any one of our library locations. Please bring your library card or photo identification and a staff member will be happy to change your notification method.
    • Text Notification. The ability to receive text message account notifications is now available. Those who choose to opt into this service must agree to the terms and conditions and will receive both text messages and one other form of notification of your choice. There is no option to receive only text messages. FAQ

    I lost my library card. How do I get another one?

    If you cannot find your library card, please contact us immediately. A staff member will deactivate the lost card right away to prevent unauthorized use. To receive a replacement card you will need to visit us at one of our eight library locations with photo identification and we can issue you a new card right away. There is a $2 fee to replace lost cards.

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